Unleashed - Unacceptable

Hi @MKruer1 ,

I’m sorry about your experience.

Currently, I can see good speeds on your modem:

I noticed that you have performed some complete speeds diagnosis using https://speedcheck.viasat.com when you were on your previous plan. Could you please run again? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can find the complete instructions on how to run it here: How to run a speed test from my modem?

Thanks,
Isabela