Unhappy slow and data lost

Hi @Andyeprobst ,

We’re very sorry for the situation and for the delay in getting back to you. Could you kindly run an advanced speed check? The advanced speed check shows modem speeds as well as the device speeds, and it can help us eliminate a few possibilities. Here’s an article with detailed steps on how to run it: How to run a speed test from my modem?

Regarding your data, if you consent to us looking into your detailed usage, we can investigate any possible problems there.

Thanks,
Leonardo