Been a customer since Nov 1st. 3 of us. 3 TVs. We stream everything. Thank goodness the new 500 gb plan came out as we have had $600 bills in previous mos. Still our avg usage is right around 17- 22 gb per day. Last month. First month on new plan used just 500 gb and to do that my son downloaded a game on March 11 using 100 gb. Still didnt go over our cap.
Month 2. Just returned from being outcof town. Usage is running 20gb per day - and there have been only 2 people for 2 of 4 weeks. High average due to 3 spikes. March 23 37gb. April 1 50gb (is this an April Fools?) April 4 39gb. Never had “unknown” spikes like this before. Had a few high 30s 2 mos ago. But again, all 3 of us were home those periods. There is no explanation for data usage on April 1. No games downloaded. No one has our password. Now - a week before data reset we are out of high speed data.
I just dont buy it.
Ok we can take a look at your usage if you give us consent to. Hope we can figure out what is going on.
Hi @RealJohnGault ,
Sorry for the delay, we are carefully investigating to see if everything is in order with your data usage or if there was an abnormality with some of our tools. Soon we’ll bring more updates.
Well. I’ve spent about 2 hours the past 2 days trying to find the Data Saver button. We have Always used and Never once complained or had an issue with buffering.
5 min ago I get an email stating you chose to discontinue it. Seriously? Because it was negatively affecting Customers streaming?
How about the Customers who liked it?
In the same email it states we may see higher data consumption. …please see one of our new plans.
I just burned through 30 GB in less than 24 hours - watching Less TV than a typical day.
Viasat comes out with a new plan that finally saves me money. Instead of $600 per month I’m now paying $310. I’ll bet 100 percent an Analyst in your Finance Team determined you under priced the 500 GB plan. Instead of a price increase - an have to listen to customers complain - just get rid of the Data Saver and call it a “Quality Improvement”.
I really appreciate all your assistance as Admins. But as soon as I can get Starlink or ATT out here in the boondocks - we are gone.
People that live less than a 1/2 mile from me pay $50 per month for 200 GB download and no data caps. Your pricing should be illegal but these days I guess it’s whatever you can get away with.
I understand that this is a very frustrating situation and we are going to continue looking into your data usage and work through these issues with you.
In the meantime, I am going to add 30 (free) GB to your account. You will see an initial charge for this but I will also credit your account for that same amount so you will not end up having to pay for it.
I’ve had to purchase 2 additional units of 30gb since Wednesday evening.
And our service has been down for the last hour or so.
I just realized I recieved an email at 747am stating I had used all my high speed data.
So I have burned 30gb in 12 hours? Something is definitely amiss.
Cat. I bought 30 GB last night and you stated you gave me 30 yet My Viasat says I’m out of data? Only 60 GB added. I bought 60. You added 30. Should have had 90 ?
And we are still down - no connection.
Can you please check again now? You should see the 30 GB added.
also, when you say “no connection”, can you describe? We just ran a speedtest on your modem and saw good speeds:
Yes. Thanks and we just came back online since down from 745. No connection at all.
My Viasat still though indicates You have used all your High Speed Data though. However I’m getting 57 mbps down.
I ran diagnostic and error said contact Viasat but I think it was due to out of data. I just rebooted gateway and all devices. We use Firestick. To slow usage I’ve set resolution to 720 50hz. Lowest the setting will go. Still much higher than 4xx which we had with Data Saver.
If removing Data Saver is why I burned through data so fast - I don’t know what to do. We have an adult disabled son and internet is his only line to outside world. But we can’t afford $400 per month for data.
See response to Cat. Back up now and getting 57 mbps down. Just burning thru data like Amazon brush fire
We noticed that your consumption increased as soon as Data Saver was disabled for sure. For that, does setting the video quality at the streaming service provider site work for you? We learned that when users configure video quality at the source, that there are less issues like pixelation and buffering that were associated with Data Saver for many customers. See How do I manually set video quality at streaming video sites?
I NEVER had a problem or a complaint about Data Saver.
And what was the resolution reduction - 480?
Last month I had 100GB remaining out of 500 with one day left before data reset.
Data Saver gone and I’ve burned through 500 in 24 days?
Yes - I’ve lowered resolution on my devices to 720 50hz - lowest possible.
That still doesn’t change the fact that we find out about this AFTER the fact.
Nor does it change the fact that the cost of data just went up.
I finally get the new plan in place and get 1 month of $300/month internet.
So 720p resolution typically consumes 1.5 GB per hour. Is that what you are seeing now from that device?
As you suggested, Data Saver was shaping down to roughly 480p or standard definition, which Netflix says consumes up to 0.7 GB per hour. So, if you want to get that same video quality via manual configuration at Netflix, then you would set it to medium:
For convenience, the steps to do this are:
- Sign in to Netflix.com from a web browser.
- From the Who’s Watching? screen, click on your profile.
- From the upper right, place your cursor over your Profile then click Account.
- Under Profile & Parental Controls, click the profile you want to change.
- Next to Playback settings, click Change.
- Under Data usage per screen, click Medium, then Save.
Hope this helps.
Thank you. I truly do appreciate the support.
Why was Data Saver removed?
We stream everything. 3 TVs although only 2 in at anytime. No cable TV.
Everything through Firesticks.
Amazon Prime and subscriptions through their service. Netflix a very small amount. An IPTV App for Network and local channels and some YouTube.
We came from Spectrum where $89/mo gave us unlimited high speed data at 200 mbps down. We have spent more than $2200 in data in past 5 mos.
Any chance of simply adding Data Saver back as an Option for the Customer?
Did you see the email that explained the change? It came with a link to this: https://geo.viasat.com/maximize-high-speed-data-vde.html. Does that help?
We are engineers and so can’t say anything beyond the email about adding features or removing them in the future but I will definitely share this forum topic including your preference to get Data Saver back with the product team.
Yes. And we have set resolution as low as possible on all devices.
Did your investigation find any reason for our data usage spike - other than removal of Data Extender?
This is a serious problem.
We use Visasat for All our communications.
500 GB plan is maximum we can afford.
We are on a fixed income with a disabled adult son. His Only activities are through his internet.
How do I make a formal inquiry or open a ticket to have this feature put back on our account?
We also noticed some large 80 GB background downloads— but those were happening before Video Data Extender was disabled on April 1. We will private message you the details of those large downloads.
About getting Data Extender Re-enabled, I am working to find out the best way for you to make a formal inquiry.