I am trying to relocate to southern Indiana and I work from home. I had to come back to my other house because the internet was not enough to work from. Can someone please help. I have invested over $80,000.00 to relocate and right now I cannot use the internet that has been provided.
Thanks for your message and sorry for the bad experience.
I’m investigating now what could be the issue. Please share more details about the problem: is it no connection at all, bad speeds?
Do you have someone in the house where the Viasat modem is placed? we’d need someone there to run a modem speed test.
Here are the steps to run the test:
1 - Connect to the Viasat internet and open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)
I noticed that from 31st Jan (around 2 AM) to 1st Feb (around 12 PM) your terminal was offline, but besides that everything looks good.
As I mentioned in the previous message, we’ll need someone in the location to run a modem speed test, so we can grab metrics from your Wi-Fi and continue to investigate the issue.
Ok, good deal. I will have to set up a time to take my workstation back down to try all of this again. I wanted to check with you guys before I had IT dive into it on my end. Hopefully in the next few weeks I can head back down.