Ultra slow speeds

unstable to point of internet loss frequently over the last two weeks

Hi, @sbonanox,

Thanks for your message.

I’m checking that now. Once I have some feedback I let you know.

Hi, @sbonanox,

I’m still investigating but when you have a chance, please send us a speed test from your modem, as follows:

1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test
5 - Download the results (or take a screenshot)
6 - Send me the results in a direct message

Hi, @sbonanox,

We found out that the issue is related to hardware faults.

A technician will need to be dispatched to fix that.

I’ll send you a DM to provide more details and confirm your contact number.

Hi, @sbonanox,

I saw that the service was completed on 23 August.

Please let us know if you find any other issues.