unstable to point of internet loss frequently over the last two weeks
Thanks for your message.
I’m checking that now. Once I have some feedback I let you know.
I’m still investigating but when you have a chance, please send us a speed test from your modem, as follows:
1 - Open the – this test won’t work on other browsers;
2 - Go to this website:
3 - Log in using your My Viasat account
4 - Run the test
5 - Download the results (or take a screenshot)
6 - Send me the results in a direct message
We found out that the issue is related to hardware faults.
A technician will need to be dispatched to fix that.
I’ll send you a DM to provide more details and confirm your contact number.
I saw that the service was completed on 23 August.
Please let us know if you find any other issues.