I have been having ongoing connectivity issues with ultra slow speeds since August. I have had several technicians out multiple times. Nothing improves. I am still awaiting corrections to details on my account. I am also still waiting on credits to my account that were promised over the lack of service while waiting for those technicians.
Here’s what has been done-
- Rebooted modem multiple times a day.
- Technicians have repointed the dish several times.
- Cables have been replaced.
- The modem has been replaced multiple times.
All this and NOTHING is better- unfulfilled promises but still taking my $177. every month like clock work.
MAKE MY SERVICE DO WHAT YOU PROMISED ME WHEN I SIGNED UP OR CANCEL IT AND GIVE ME ALL MY MONEY BACK.
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Hi @tlresar ,
We apologize for the situation.
To summarize, your issues are:
- Wrong information registered on your account
- Pending credits over lack of service
- Bad speeds
Regarding 1, we specialize in dealing with technical issues, but we can try to contact someone who can look into this for you.
As for 2, could you kindly let us know when you were promised these credits and what period is it for?
Lastly, about point number 3, could you kindly run an advanced speed check? The advanced speed check shows your device and modem speeds separately, as well as a few other bits of information that can help us better identify the issue. Here’s an article with detailed instructions on how to run it: How to run a speed test from my modem?
Please also let us know if the bad speeds you’ve experienced are happening throughout the whole day or if it just happens during specific periods.