Watching anything streaming is a nightmare constantly buffering. And that’s with turning every wifi device off!
Hi @Vickie62056
Sorry about this experience you’re having with Viasat.
I have a few questions to help us start the investigation into your issue (you don’t need to answer all of them if you don’t know/recall, just what you can):
- When did you notice this issue starting?
- Do you have buffering and connection issues using all your devices, on all pages/apps, or is it a specific set of apps or devices? Does it happen every day?
- Do you currently use only the Viasat-provided modem, or do you have a secondary Router/Extender/Mesh etc.?
- Have you been able to run any kind of speed tests right when you notice the buffering happening?
Lastly –
When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
I mention this test because your modem has good speeds on our internal tests:
Sometimes we see good speeds on our side from your modem, but this doesn’t reflect your devices’ speeds; so with this tool we have a way of knowing both at the same time.
You can follow our guide: How to run a complete speed diagnosis 
Thanks!