TRIA replacement


We detected that your ODU TRIA overheated and needs to be replaced.

I’m creating this topic to better keep track of this case.

The field team will get in contact with you to provide more details about the visit.

Hi, @Alfredo_Ollivierre,

I saw that the visit was completed on 18 Aug.

Please let us know if you find any other issues.

Internet down again!


Hi, @Alfredo_Ollivierre,

Is it affecting everything or just some devices/applications? I saw you mentioned in another post there was an issue with your TV, right?

I could not reproduce the bad speeds, so I’ll need you to take a speed test from your modem, as follows:

1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test
5 - Download the results (or take a screenshot)
6 - Send me the results in a direct message