I am supposed to have unlimited reduced speeds. Not throttling all the way down to 1 Mbps so I can’t connect. It doesn’t allow connection until 4 o’clock in the morning! Then it’s fine until the wee hour time zone ends and I’m disconnected again the entire day and night until 4am the next day.
Hi @mblanchard81 ,
regarding the speeds, this happens because geosynchronous orbit satellite internet is especially sensitive to network congestion, so during times many people are using it simultaneously (which we call peak busy periods) the speeds will lower for everyone, and this is especially true for when you are over your data limit. I know this is not ideal but it is unfortunately one of the limitations caused by the technology.
However, if I’m understanding correctly, you are not able to connect at all? This is not normal behavior and we’ll need to investigate further. What do the lights on your modem look like when you’re unable to connect?
Thanks,
Leonardo
They don’t blink as they would when connected. Throttled all the way down to 1Mbps during normal usage hours. Then suddenly everything works just fine when I am supposed to be asleep. I can’t go on like this. I’m exhausted.
I see that this is your first time posting on the Forum! Thanks for reaching out to us. 
We’ve had a look at your account and your setup currently has many issues. You are dealing with a mispointed antenna, an equipment/hardware issue (cable and/or TRIA), and a weather outage in the region. All of this has severely impacted your signal quality.
While you are right that being on the “standard unlimited data” can cause low speeds, as your speeds are not prioritized until the high-speed data comes back, all these other issues are lowering your speeds as well.
We strongly recommend a tech visit/service call to resolve all of those issues. We can request the visit for you internally, or you can request it with the Customer Care team (at 855-463-9333).
Please let us know which option you’d prefer.
Thanks!
I also have not received the $30 per month discount that was supposed to continue beyond the end of the ACP program.
Here on the Forum, we focus on solving technical issues. Whenever you have time, please call Customer Care for Residential Customers at 855-463-9333 – they will be able to help you with this billing issue.
Regarding the rest of the technical issues I’ve mentioned above – would you like us to request a service call for you? Your account still shows those equipment defects that are severely impacting your service.