This is my second attempt... SLOW

We are having intermittent drops in service and slow service. I messaged earlier and was passed up, other posts were answered before mine Please help…and where did the chat option go? at least with that I was taken care of??? Please respond ASAP

Note to admins - Looks like this issue is being worked here: Slow and intermittent speeds

No it is not. No one has helped me and this is unacceptable