The worst internet!

Hi @jackiewodicka,

I’m sorry to hear about this bad experience.

Can you provide some more details on the issues you’ve been experiencing? Do you experience slow speeds? Buffering while streaming? Do the issues happen on specific movements (e.g. afternoons or evenings)?

All these details can help us better understand what your issue could be.

I just ran a speed test from your modem and I see good results:

I know this may not represent your experience, therefore I need you to do some testing on your end so we can understand your network behavior.

You can follow these steps:

1 - Open the Viasat browserthis test won’t work on other browsers ;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test
5 - Download the results (or take a screenshot)
6 - Send your results here

You can see a detailed tutorial here: How to run a complete speed diagnosis?

Thank you,
Avner