Terribly slow speed

Hi, @tnag78,

Thanks for the message.

Please provide more details on that issue:

  • Does the drop in speed happen during the evening or throughout the whole day?
  • Does that happen only on weekends? Did you notice when it started?

I did some checks now and the speeds look good.

However, in order to have a better understanding of the problem, please send us a speed test from your modem, as follows:

1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test
5 - Download the results (or take a screenshot)
6 - Send me the results in a direct message

The goal of that test is to verify your modem/router. It has to be done with the Viasat browser, as mentioned above, because other browsers can not access your modem data.