Terribly Degraded Speed

The last several weeks we can no longer get simple sites to load and can’t even check our speeds as every site times out. We are paying for Premium service and are very frustrated. I have to believe we have an equipment problem. Please, can you assist??

Hi, @watchfuleye,

Thanks for your message!

I’m going to check that now. Once I have some feedback I let you know.

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Hi, @watchfuleye,

There are some errors in your equipment, so I’m dispatching a technician to fix everything.

The field team will get in contact with you to provide more details and schedule a suitable date for the visit.

I’ll send you a private message to confirm the best telephone number and time for them to call you.


@watchfuleye, the team did some work on your modem, so perhaps now will be able to browse the internet while you wait for the service to complete.

You’ll need to reboot your devices to see the changes applied.

Thank you. Your assistance is appreciated. I’ll be waiting for the Tech Tem member to reach out to schedule.

CC Isole

“Be kind whenever possible. It is always possible.”

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I just wanted to follow up and let you know that I had a call from a service tech within 24 hours, and he visited this morning. He was able to correct our equipment issue(s) and our service is back at speeds we haven’t seen for months. I wanted to thank you for your speedy replies and the speed at which I received service with this issue.

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Hi, @watchfuleye,

Thank you very much for the feedback.

If you find any other issues, please let us know.

Have a great day!