I just got my viasat interent a couple days ago and its terrible im getting 600 ping with download speeds of 10mps and and upload of 2mps and even with the booster I got it is still the same and its impossible for me to do anything
Hi @Bob_Door ,
I’ve just sent you a direct message requesting information that is needed for us to investigate your issue.
Thanks,
Leonardo
Hi @Bob_Door
We’ve received your account info, thank you!
We’ll investigate what’s causing your slow speeds, and will let you know as soon as there’s more information regarding that issue.
About the Ping of 600ms: this is the expected behavior for satellite internet.
Satellite internet has extremely high latency, due to the distance between satellites and the surface of the Earth. It’s normal to see a ping of 500-700ms in speed tests when you have a satellite connection.
Please read more here regarding high ping in satellite connection:
Satellite internet latency: What’s the big deal? - Viasat
Hi @Bob_Door ,
We’re sorry for the delay in getting back to you, we were conducting a deep investigation on your case.
According to our analysis, your internet setup has no inherent issues, and it seems you are being affected by congestion during peak periods.
Your current data usage is trending to the top 20% of usage. This means you are using more data than 80% of customers in your area. At this data usage level, you may expect to experience slowing speeds during times of network congestion. To help improve your speeds, consider reducing your daily data usage.
During the peak period, we’d also recommend connecting fewer devices to your network, not using VPN, and connecting your device via Ethernet cable if possible.
Thanks,
Leonardo