Tech did not show for appt

1

I had an appointment for a tech to come yesterday they did not show , and did not inform me they were not coming. I had no internet yesterday.

2

Hi @rr1275 ,

From what I can see in the system, the technician tried to contact you a few times and left voice messages and texts. I’m sending you a direct message to confirm the best way to get in contact with you.

Thanks,
Leonardo

4

Leo, I told the person I talked to on the phone that I only had a land line, you have to phone me , no texting.

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5

Hi @rr1275 ,

thanks for this confirmation and for the information you provided in the direct message. I’ve relayed the situation to the relevant personnel, as soon as we have any updates we’ll let you know.

Thanks,
Leonardo

7

Just to let you know that my equipment had to be upgraded, what I had was not compatible with Viasats new upgrades. Everything is working now.

8

Hi @rr1275 ,

We’re glad that everything worked out! If you face any new issues, please don’t hesitate to contact us again and we’ll be happy to help!

Thanks,
Leonardo