Surfbeam2 model RM4100

Slow Speeds
1

Is this an update modem. And does it require a router

2

Hi @eric_jiles,

Thanks for your post. Could you please just provide a few more details about the issue you are experiencing?

Thanks,

Nacho

4

Hi @eric_jiles,

I think you would like to upgrade your router to a newer version? That could be a possibility, but I couldn’t find the email address that you used to create your Forum account within our system. I will send you a Private Message for you to securely provide some information that will help us validate your identity.

Thanks,

Nacho

6

Hi, @eric_jiles,

When you have time, check the private message that @Nacho sent you.

Please send Nacho your account number and also let us know more details on the issue.