Super slow speeds

Hi @ramarshall2017 ,

We’re sorry for that situation and we’ll do our best to help you with it. Could you kindly run an advanced speed check? This speed check shows both the modem and device speeds, you can find detailed instructions here: How to run a speed test from my modem?

Secondly, are you having these bad speeds during the whole day or only during specific periods of the day?

Thanks,
Leonardo