Super Slow Speeds, WHY?

Hi @allbarnes2015,

All our plans offer upload speeds of up to 3 Mbps, however like in the test results I sent earlier, it is possible to see speeds of 5 Mbps at times of little congestion.

When you get a chance, could you please run a complete speed diagnosis using https://speedcheck.viasat.com/? This test will help us check for Wi-Fi issues (which are evident when there is a constant big difference between the speeds on the device and the modem - like in this example below).

Here are some additional instructions to run this test: How to run a speed test from my modem?

Thanks,

Nacho