I am new to Viasat as of today. I switched from GVTC so I could improve being able to work from home. I am on the 25 Mbps/60 GB plan, but am getting:
This is ridiculous for the price I will be paying! I haven’t even connected all of my devices yet!
Additionally, the modem has shut down 3 times consecutively. I am thinking since I haven’t disconnected my GVTC yet, I better just go ahead and stay with them, sheesh!
Hi @allbarnes2015,
Sorry about this experience. I’m taking a look at your account now and hope to have an update soon.
Thanks,
Nacho
Please do because I don’t even have all of my devices on yet. I’m almost scared to.
Hi @allbarnes2015,
Last night our engineers did some changes in your network segment configuration, these might have helped improve the speeds.
These are the speeds I’m seeing from your modem at this time:
Can you please confirm if there was an improvement?
Thanks,
Nacho
Hi @allbarnes2015,
All our plans offer upload speeds of up to 3 Mbps, however like in the test results I sent earlier, it is possible to see speeds of 5 Mbps at times of little congestion.
When you get a chance, could you please run a complete speed diagnosis using https://speedcheck.viasat.com/? This test will help us check for Wi-Fi issues (which are evident when there is a constant big difference between the speeds on the device and the modem - like in this example below).
Here are some additional instructions to run this test: How to run a speed test from my modem?
Thanks,
Nacho
