Suoer slow speeds

My speeds were already slow as molasses and now they are becoming slower. Viasat is the biggest rip off I have ever seen

Hi @3345386994

Sorry about this experience you’re having with Viasat.

Do you recall when exactly your speeds started to get worse? Have you had any recent bad weather?

PS – when you have some time, could you run for us an advanced speed check? That way we’ll have access to your modem speeds and device speeds, as well as any possible equipment or Wi-Fi issues.

Please, follow the guide below and let us know if you experience any issues while testing.

CLICK HERE FOR INSTRUCTIONS
  • You can download the Viasat Browser here: https://browser.viasat.com/.
  • After you install the browser, you need to be logged in on speedcheck.viasat.com.
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for MyViasat.

image


When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:

:exclamation: The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.

I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.

Thank you!

Hi again @3345386994

Were you able to run the Speedchecks?

Please let us know if you need any help with the tests or the Viasat browser,
Thanks!