Stood up no tech arrived

I see that your antenna is very mispointed, so if your antenna is at a safe-to-reach location I can recommend considering a self-repoint. You can find more information here: Can I repoint my Viasat antenna on my own?

If you think that could be an option please let me know and I can send you an Install Key.

Finally I want to apologize again, our Forum team is new and we are doing our best to identify issues we observe within our processes and technology so that they can be improved to impact the customer experience positively.