Speeds this is painful!

Hi @Alfredo_Ollivierre,

Sorry about this experience.

I just ran a test from your modem and see these speeds (which are good considering you are on a plan that offers download speeds up to 30 Mbps):

The next time you run a test, could you please run a full speed diagnosis using https://speedcheck.viasat.com/? This will let you get the full picture (including the speeds your modem is receiving) which will help us identify Wi-Fi issues. Here you can find more info about this test: How to run a speed test from my modem?

Thanks,

Nacho