We have had slower and slower speeds for the past month. It’s been worse in the evenings. We had a tech come out Friday. They installed a new modem and a new cable. We are still having speeds of 0 Mbps in the evening and we are no where near using our priority data. We have been told it’s due to “congestion.” We don’t expect to have speeds of 25 Mbps all the time, but we should get CLOSE to that. Anything less than 15 or 20 if you haven’t used all your priority data is unacceptable.
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Hi @kristenw108 ,
It’s true that peak usage hours can impact your speeds. However, we’ve made some adjustments to your network configuration that should enhance your experience.
These changes will be in full effect in approximately 1 hour from now.
After that, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser and report if the speeds improved?
You can follow our guide: How to run a complete speed diagnosis.
Thanks,
Isabela
I ran a speed check and it said I have a download speed of 5.3 MBPS now. It’s been working better than it had been before I posted, but is still pretty slow at times.
Hi @kristenw108
I couldn’t find any results on your account 
Did you run the full advanced speedcheck (device & modem test)? Also, were you logged in when you used the tool?
I just did another speed test and it says 1 MBPS. I don’t think I was logged in on the first one, but I was this time. I did the test that was linked above.
Hi @kristenw108 ,
Did you use the Viasat browser to run the test as well? Are you using Wi-Fi or cabled connection?
Thanks,
Leonardo
Cables connection. I don’t have a Viasat browser.
@kristenw108 For us to have access to the complete information on your modem and device speeds and get a better picture of the situation, you’ll need to run the test from the Viasat Browser, as instructed in the advanced speed check guide. Would it be possible for you to download it and use it to run the test?
Thanks,
Leonardo