Paying for 25 mbps, speed test shows I’m getting about 2.5. How about you thieves turn the speed up?
I just tested your modem and it’s currently receiving good speeds:
Was the test you ran with the result of 2.5 Mbps a device-only test? If yes, it’s possible that your device is not getting 100% of the speeds from the modem.
Could you please run for us an advanced speedcheck, so we can cross-check the speeds from your modem and device at the same time? This will let us know if there are any Wi-Fi issues (among other problems).
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate many factors. I’ll attach the instructions below:
CLICK HERE FOR INSTRUCTIONS
Please let us know if you experience any issues while following this guide.
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.
Thank you!