Speeds are slow

Hi @krewchief25,

Upon running a speed test from your modem I see good results:

I know this doesn’t represent your experience therefore I’d like to ask for some help on your side so I can understand the speeds you are receiving.

For that please follow this tutorial: How to run a speed test from my modem?. You should be able to run a few speed tests from your modem.

Please make sure to:
1 - Use the Viasat Browser
2 - Be logged in to your MyViasat account.

These are required so we can grab all the information we need to troubleshoot your case.

Also, as a last question on this post, how often do you experience bad speeds? Do they happen all day long or in specific moments of the day?

Thank you,
Avner