Speed way to slow since I got it

1

my upload speed is 0.4 and my download speed is 8.7mbps and unless I start getting something a whole lot better pronto I will seek out another service or just go back to snail mail to pay my bills. It’s not worth 137.23 per month. I went from 70 bucks with much better speeds to this GARBAGE when Dish sent me over here…UNBELIEVABLE! my total usage is 6.5 gb for the month.

I think I have recourse to speak w/ Missouri attorney general’s office here.

2

Somebody give me some other company that services rural people in SW MO

3

I jumped through all their hoops to reboot and I did it correctly two times and my speed went down to 6.8 mpbs from 8.7 upload stayed the same pitiful; 0.4

4

Hi @mossybottom20032003

I see that this is the first time you’ve posted here on the Forum! :slight_smile:

I just tested your modem and it’s currently receiving good speeds:

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(PS: Please keep in mind that the “Unleashed” plan offers Download speeds up to 25 – 100 Mbps, and Upload speeds up to 3 Mbps, so you may see very different speeds throughout the day.)

In any case, it’s possible that your devices are not getting 100% of the speeds from the modem.

Could you please run for us an advanced speedcheck, so we can cross-check the speeds from your modem and device at the same time? This will let us know if there are any Wi-Fi issues (among other problems).

Please, follow the guide below and let us know if you experience any issues while testing:

Click Here for Instructions.
  • You can download the Viasat Browser here: https://browser.viasat.com/.
  • After you install the browser, you need to be logged in on speedcheck.viasat.com.
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for MyViasat.

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When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:

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:exclamation: The Modem Speed Test is currently not compatible with iPhone/iOS devices. If you don’t have an Android mobile device, please run the test on a computer.

I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate many factors.

Thank you!