Speed Test is not 25mps

Hi @SonnyG,

I’m sorry to hear about this bad experience.

I just ran a speed test from your modem and I see good results:

I know this doesn’t represent what you’ve told us, so I need you to do the following:

1 - Open the Viasat browser this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)

For a full tutorial, you can see this article: How to run a complete speed diagnosis?.

Please let us know once you’ve run a few of these tests!

Also, do you experience bad speeds all day long or at specific moments of the day (e.g. in the evenings)?

Thank you,
Avner