Hi @johnstoever
Sorry about this experience you’re having with Viasat.
You are currently suffering from an antenna mispoint, which can degrade your signal and cause slow speeds or a total drop in connection.
You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can request a technician visit to repoint your antenna and improve your experience.