Speed slowed to nothing

Hi @Nblack419711 !

I’ve been running more tests on my side and our tools show good speeds from your modem during the day, so I need to ask you a favor:

Besides OOKLA’s speedtest.net, could you please run another few tests during the evening, but from the Viasat Browser, using https://speedcheck.viasat.com/ ?

When you’re logged in to the Browser, we can see both device speeds and modem speeds, like this:

That way, if there’s a big discrepancy, we’ll be able to find out the cause of your issue.

I’ve linked here the instructions for doing so, but you can reach out to us if you have any difficulty with the Browser or the process:

Thank you,

Nathalia