Speed not as promised

1

Upload and download speeds are .3 and .7, not good. Was promised much better service! Please help!

2

Thank you for NOT responding promptly to my issue!

3

Hello @barton2870 ,

Sorry for the wait. I’ve verified that your antenna is mispointed. You’ll be contacted soon for scheduling a technical visit to repoint it.

Thanks,
Leonardo

5

Thank you for the update, we will wait to be contacted.

Thank you

6

Hi @barton2870 ,

I’ve sent you a direct message regarding the visit.

Thanks,
Leonardo

1 Like
8

For public acknowledgement: Issue has been confirmed as resolved by the customer

Thanks,
Leonardo