Took a speed test cause my service is slower than a snail on downers. Here is my test results, ive done the test several times and its all about the same.
And im sitting 2 ft from the modem!!
And im sitting 2 ft from the modem!!
Hi @Danieljonas2022,
I just ran a test from your modem and I’m seeing these results:
It looks like you are on a plan that offers download speeds of up to 25 Mbps, so the results above are really good.
You might be experiencing a Wi-Fi issue. To confirm/rule-out this issue, could you please run a complete speed diagnosis using https://speedcheck.viasat.com/ and share a screenshot of your results with us? Here are some instructions to run the full diagnosis: How to run a speed test from my modem?
Thank you,
Nacho
Hi @Danieljonas2022,
In order to verify/rule-out the Wi-Fi issue, it would be very useful to see a test result that includes the speed from your modem (like the one on this example below).
In order to run a test from your modem, you will need to use https://speedcheck.viasat.com/ on the Viasat Browser and to be logged in with your My Viasat credentials.
Is your phone an Android? If it is, then you can download the Viasat Browser here: https://play.google.com/store/apps/details?id=com.viasat.browser&hl=en_US&pli=1
Thanks for your help in this troubleshooting process.
Hi @Danieljonas2022,
Unfortunately in your screenshot we can’t see the full result. However, according to our backend your latest speed test results record looks like this:
- Download speed from the modem: 47 Mbps
- Download speed from the device: 3 Mbps
The difference in speeds between the device and the modem could indicate a Wi-Fi issue. Could you please run 1 or 2 more of these complete speed tests? If the difference persists we will confirm the Wi-Fi issue and can provide a recommendation based on that.
Please make sure to be located in the same spot within your house for each of these tests.
Thanks,
Nacho