Speed below 2mb. Slow

I am supposed to have 30 mbps, but only getting 3.7. It’s so slow my security cameras don’t work properly. Forget streaming Netflex. I reset the modem. Didn’t help. I am way under my meger allotment.

Hi, @d_szmurlo,

Thanks for your message.

I’m checking that now. Once I have some feedback I let you know.

Hi, @d_szmurlo,

Just a question: do you remember when that problem started to happen?

Hi, @d_szmurlo,

We made some things to your modem, and we’re seeing better speeds now:

Please let us know if you see better speeds now.