So where is the bottleneck?

[geo]

So most of my speed problems and buffering are mainly at what location?

Is it a traffic jam at the Viasat satellite? Not enough bandwidth at satellite? Not easily solvable.

Or is it between the remote ground station to the internet? Which should be solvable.

Should be easily diagnosed with the equipment you have?

You have ruled out the problem likely on my end…

Inquiring minds would like to know please.

[Buster_66]

They dont give a f《》ck…14 years,same midem…starts smoking…cant help you…
There modem only works with there internet…lies.

[Buster_66]

If anyone at viasat denies this…
Then print for everyone our messages…
Wont even replace it unless you have insurance when only there modem works…
I dare you via sat to say im lying

[Buster_66]

Maybe you shood consider fuked contracts…
You n i are goin to war viasat over bandwith lies…
I have a gov legal tracker on this connection next 180 days…i dare you to promise me bandwith that only delivers 4.5 mb down and .45 up n you claim 150 mbs and im payin 200 a month for 50 down n 5 up? . Im gettin .2 up Yes…2 tenths
Im gonna sue these fukers if speeds dont change…n sue hard.

[Nathalia]

Hi @geo

As I mentioned on our previous conversation, your specific issues stem from a network congestion in this region:

@Nathalia

Right now, your forward link signal strength is 4.9dB, and this meets the criteria. Other subscribers with healthy accounts have similar values to your signal quality.

According to our long analysis, your internet setup doesn’t have any inherent issues – but these false positive warnings for Mispoints and Wi-Fi (while using cable) come from the discrepancy between your modem and your device speeds. This is unfortunately due to network congestion in your specific region.

In general, your account and setup are healthy outside this problem. We’ve been investigating your slow speeds internally for a while, and at this current moment we have no long-term solution for your specific case.

[Nathalia]

Hi @Buster_66

I see that this is the first time you’ve posted on the Forum, so we have no context around your issues. If you’d like, you can give us more details about what you’re experiencing so our team can investigate further your specific case.

[geo]

@Nathalia

As I mentioned on our previous conversation, your specific issues stem from a network congestion in this region:

I still don’t quite understand by “network congestion in this region”?

Is the “region” you’re referring to on the remote station side of the Viasat satellite? Or is the region you are referring to on the residential side of the Viasat satellite? As referenced by the above drawing.

@Nathalia

In general, your account and setup are healthy outside this problem. We’ve been investigating your slow speeds internally for a while, and at this current moment we have no long-term solution for your specific case.

When would you expect a long term solution? And how many other customers in my region are experiencing similar problems? Seems to be happening in more than one “region”?

[Buster_66]

Over half your clients have left for Starlink and you are claiming the slow speeds are due to congestion?
Please,an honest answer please…
An Aldo from customer support told me if my modem was smoking there was nothing he could do, can you explain that?