Snail Mail is faster

Hi @Twcat64,

I ran a few tests on my side and still couldn’t reproduce bad speeds.

I also couldn’t find any result you ran on SpeedCheck on our system which means that you probably weren’t logged in to your MyViasat account while running those.

Can you go back to SpeedCheck and log in to your MyViasat account? Take a screenshot of your history if possible.

Also, I noticed that you didn’t use the ViasatBrowser to run those tests, I’d like to ask you to download it and run a few tests again so we can get important metrics to troubleshoot your issue. You can follow this tutorial: How to run a speed test from my modem?

Thank you,