Hi, @Joseph100,

I’ll need your help to continue the investigation.

When you have a chance, please send us a speed test from your modem, as follows:

1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test
5 - Download the results (or take a screenshot)
6 - Send me the results in a direct message

Since you are using a wired connection, the speed test from your modem might not properly work.
If your modem is not identified during the test, please send us the result anyway.

Also, please run a speed test (as mentioned above) using the Wi-Fi connection.

I know that’s a lot of steps, but there are numerous things that might be affecting your speeds. Without those results, we can’t really grasp the problem.

Thanks for your cooperation