Slowness issues while using data saver

Data Usage
1

Making this post to track @CKrussell 's new issue

2

Hi @CKrussell ,

The data saver feature should only limit your internet for video streaming applications, so that is definitely not normal behaviour. Could you kindly share a few pieces of information in order for us to pinpoint the issue?

  1. Does this happen only in one device or is it happening across all devices (for example laptops, desktops, phones)?
  2. Are you experiencing the slow speeds all day long or only during specific periods?
  3. Can you share an advanced speed check? And advanced speed check shows modem speeds as well as the device’s, you can find information on how to run one here: How to run a speed test from my modem?
  4. Please run a speed test on Fast.com (this website tests video speeds and not general speeds) and post both the Viasat result and Fast.com results.

Thanks,
Leonardo

3

Okay, I will check this information later when I am not working. I need to verify there is no difference in the account that I switched to from previous. I was on the silver unlimited. This was when I was having problems with data. I could switch back if this were the issue. There is no price difference.

Thank you

4

Hi @CKrussell ,

Just a follow-up to check with you if you managed to perform the tests.

Thanks,
Leonardo

5

I did not perform the tests, because it seems things are significantly better now. Apparently, there were issues with the internet in general, or either data saver was adjusted a bit. Either way, the issue has resolved. Thank you.

6

Hi @CKrussell ,

We’re glad to know that! If you face any other issue, please let us know and we’ll be happy to assist!

Thanks,
Leonardo