Slower Speeds Lately

My speeds have slowed significantly since signing up 4 months ago even after upgrading my package. Do I just go ahead and cancel to get StarLink?

Hi @creamergreg ,

Sorry for the slow reply. Your modem speeds right at this moment seem very consistent with your plan:

I also checked your equipment on our system and they’re all working normally, so I need a favor from your side:

When you get a chance can you please run a complete speed diagnosis on https://speedcheck.viasat.com using the Viasat browser? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:


You can download the Viasat Browser here: https://browser.viasat.com/.

  • After you install the browser, you need to be logged in on speedcheck.viasat.com.
    • To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
    • The credentials for this login are the same as the ones you use for My Viasat.

image


I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.

Thank you!,

Nathalia