Slow upload Speeds Now

I am only getting .4 to .5mbps upload and am supposed to get 3.0mbps. Need some help here!

Hi @Carl,

I’m sorry to hear about your bad experience.

Upon taking a look at your account and running a speed test from your modem I couldn’t reproduce the bad upload speeds you mentioned:

Could you please run a few speed tests for me to understand better the speeds you are experiencing?

You can follow this tutorial: How to run a speed test from my modem?

To make the most out of these speed tests please make sure to complete these requirements:

1 - To run the speed tests use our website Viasat SpeedCheck
2 - Log in using your MyViasat credentials
3 - Use the ViasatBrowser to run the tests

You can let me know whenever you have those speed tests completed.

Thank you,