Slow upload and download

Hi @denised22470,

I just ran a test from your modem and at the moment I’m seeing good speeds (considering that you are on a plan that offers download speeds of up to 30 Mbps).

Unfortunately, the VPN experience is not great over geostationary satellite, so your speeds will be slower when using a VPN.

However, so that we can better understand the difference in speeds, could you please run some tests and share screenshots of the results with us?

Here are some instructions to run this speed diagnosis: How to run a speed test from my modem?

Thanks,

Nacho