Slow to no upload speed

last few days i been having low or no upload speed when i test the speed and having trouble doing anything online it either is very slow or just does not load

there is results from several tests

[admin’s notes: edited to hide private data]

Hi @playworldman80

Thank you for all the tests.

While I see that on all of them, you were connected to the 2.4 GHz network (lesser speeds, but better with distances/obstacles), I think the problem lies elsewhere.

Your modem has been dropping frequently this week and your signal quality is very degraded. This is usually indicative of a mispointed antenna or misaligned dish, especially after the recent bad weather.

I’m currently investigating your setup to check if this is the case, and I will let you know what I find :slight_smile:

ok thank you nathalia

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Hi again @playworldman80

We have confirmed that your antenna is severely mispointed, resulting in degraded service and connectivity issues. There’s a guide here on the Forum for customers to self-repoint their antenna: Can I repoint my Viasat antenna on my own?

But if this is not possible, we can request a service call to fix these issues.

ok ill try to repoint it if that dont work ill let you know

thanks

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