Why can’t y’all do what you advertise turn my signal up or I will go back to hughs net
Hi @Nick_Thatcher ,
As we’ve mentioned in your previous posts, we need you to run a Speed Check so we can accurately diagnose the issue with your network and fix it.
You can find the instructions on how to run it here: How to run a complete speed diagnosis
Thanks,
Isabela
The results you attached did not have your Viasat login, and did not have your modem details. As such, we cannot see anything besides your device’s speeds.
Were you able to follow the instructions above, with the Viasat Browser and the login info?
I’ll post them here in full in case you’re having issues while testing.
Please let us know if you experience any issues while following this guide:
Summary
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
PS: The Modem Speed Test is currently not compatible with iPhones. If you don’t have an Android mobile device, please run the test on a computer.
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.
Thank you!
Thanks for the new results. This time however, it seems your device was not connected to a Viasat network, but probably to your mobile data – see here where it says “ISP: AT&T”, and the warning “Your device is not connected to a Viasat network”?
You can turn off your phone’s mobile data connection under your phone’s Settings > Wi-Fi & Networks > Mobile Data.