Slow speeds - @tissuedragon

Yeah stupid high prices for easy less than dial up Internet I swear. I’m seeing slow speeds even on nice sunny days

@tissuedragon, I’m creating this new forum topic to better keep track of your case.

Hi, @tissuedragon,

When you have a chance, please run some modem speed tests, as follows:
1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)

By following those steps, I’ll be able to see the results and some useful information about your modem. We’ll need that information to better investigate the issue.

Sorry for the inconvenience, and thanks for your cooperation!

Done the test today. Got some better speeds which makes no since due to it storming and no clear sky.

5 upload
41 down

Hi, @tissuedragon,

Thanks, I received the results

It seems the speeds are better now. I also tested on our side this morning and I saw good speeds:

However, if you experience bad speeds again, please let us know (and also run some tests as before, so we have the data to better analyze the problem).