Slow speeds, Poor streaming

We signed up for the 100mps plan and were getting speeds in excess of that. Lately we cant even come close to 100mps. Streaming apps are constantly buffering or stopping all together. We ard not getting what we paid for.

Hi @kdmyers ,

I’ve analyzed your network conditions for the last two days and it seems your signal quality was affected by weather, so it should normalize by itself.

However, if it does not, or if the issue is happening for more than two days, please let me know when it started and if it happens all day long or only during the night, and could you also kindly run an advanced speed check? The advanced speed check shows your device and modem speeds separately, as well as a few other bits of information that can help us better identify the issue. Here’s an article with detailed instructions on how to run it: How to run a speed test from my modem?

Thanks,
Leonardo

Lhttps://speedcheck.viasat.com//result/ntnlrgpGcd2hPcQPqIi9

Hi @kdmyers ,

Were you using the Viasat Browser in a non-apple device and were you logged in when running the test? Please ensure that both these conditions are met so that we can see the results.

Thanks,
Leonardo