My current speed is below 1mbps is this normal for after I’ve used up my data?
During the peak busy period (evening hours) is when speeds are most affected because of network congestion, especially when you are out of priority data. I’m not sure about exactly 1 Mbps but I do think your speeds can be around 5 Mbps at these times.
These are the speeds I see at the moment:
To confirm that the root cause of your slow speeds is the lack of priority data I went ahead and added an extra 30 GBs to your account. I’m making sure that this data is free-of-charge, so please ignore any emails that say you purchased it.
When you get a chance, could you please run a complete speed diagnosis on https://speedcheck.viasat.com/ and share the results with us? This will help us rule out any Wi-Fi issues.
Here are some instructions to run this test: How to run a speed test from my modem?
@Edwardgutierrez88, your speeds look better now that you have more priority data:
If you use streaming platforms, the best way to save data is to join our new Data Saver feature experiment. If you are interested, please read this article: Announcing the Data Saver Feature Experiment!
The high-speed Internet is working fine. It’s at the proper speeds. It’s just the standby internet that’s absolutely horrendous
Hi @Edwardgutierrez88 ,
Just to confirm if I understood you correctly, you are saying that when you still have high-speed data left, your speeds are working well, but when the high-speed data runs out, your internet starts performing badly, is this correct?
That is correct with out any data left I was only running at one mbps
Hi @Edwardgutierrez88 ,
Like my colleague said earlier, your speeds are most affected by network congestion during the evening hours, when it’s the peak busy period, and how bad it gets will depend on how congested the network will be, and users without high-speed data are the most affected by this phenomenon.
Our engineers are already aware of this situation and are working on a long-term solution, but for now your best bet would be to preserve your priority data. If you watch a lot of streamed content, we recommend participation in the Data Saver experiment: Announcing the Data Saver Feature Experiment!
If you think your data is being spent too fast, just let us know and if you consent to us looking into your detailed usage, we can provide you with a detailed report on which applications or uses are spending the most data.