Slow speeds is a consistent problem for us

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[Uploading: IMG_4737.png…]

This is consistent with the test I run. Have had the techs out once a month this summer.

Is there anything else we can do?

Going on a year of slow speeds.

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Hi @nanauhll

Thanks for reaching out to the Forum team!

It looks like your attachment didn’t finish loading when you posted:

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Could you re-send it, please? It usually takes a few seconds for the attachment to be uploaded to the message, so if you hit Send before that, it won’t be uploaded.

In the meantime, as you’ve mentioned slow speeds:

When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?

This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can follow our guide: How to run a complete speed diagnosis.

Thanks!

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Hi again @nanauhll

I’ve run a few tests on your modem today, and it seems to be receiving good speeds:

imageimage

Your setup is also healthy as of this moment.

Are you still experiencing slowness?

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Here is the picture I could not get to upload on Sunday.

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image426×930 106 KB

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Hi @nanauhll

Thanks for the screenshot!

Could you re-do the full test on the Viasat Browser, and wait for the “Advanced Diagnostics” to run? It looks like this was only a device test, so we can’t cross-check with your modem speeds.

I attached the instructions above, but if you haven’t seen them, you can follow this guide: How to run a complete speed diagnosis :slight_smile:

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PS: The Modem Speed Test is currently not compatible with iPhones. If you don’t have an Android mobile device, please run the test on a computer. Thank you!