My evening speeds are very very slow - under 10. I unplug the modem and call repeatedly. I am fed up with this service.
Hi @joepeace
Sorry about this experience you’re having with Viasat.
It looks like your speedchecks only captured the Device’s speeds – is your device far away from the modem, or is it in the same room/floor? Are you connected via Wi-Fi or cable?
When you get a chance, can you please use a laptop or Android phone to run a complete speed diagnosis on https://speedcheck.viasat.com, with the Viasat Browser?
The full test, when logged in and using the browser, captures both your modem’s and your device’s speeds. This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.
You can follow our guide: How to run a complete speed diagnosis.
Thanks!