Hi @abowls
Thanks for reaching out to the Viasat Forum team.
Are you still experiencing these slow speeds? It seems that when you posted, your monthly high-speed data allowance had been used up (about 70 GBs, going over the limit of 60 GBs) – as a result, it’s possible that you were suffering from de-prioritized speeds, especially during the peak evening period.
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Right now it looks like your data allowance has been reset. If you’re still experiencing slow speeds even after that, can you please run for us a few advanced speedchecks? They will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues. You can find the instructions on how to run an advanced speedcheck here: https://forum.viasat.com/t/how-to-run-a-complete-speed-diagnosis/47.
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Also, if you use streaming apps a lot, you may be interested in our free Data Saver program, which reduces your streaming-related usage, to help keep you under the high-speed data allowance: Announcing the Data Saver Feature Experiment!
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Lastly, if you feel that your data ran out too quickly or you’re worried about what caused the usage, we can have a look at your historical data usage and run a full report, if you’d like.