For the last 2 days, the speeds on our computer and phones have been abysmal. I’ve run 3 tests today on the Viasat Speed Test site and these are the results:
Test 1: Ping 627.00 ms; Jitter 194.22 ms; Download 0.74 Mpbs; Upload 4.12 Mpbs
Test 2: Ping 633.00 ms; Jitter 63.22 ms; Download 1.65 Mpbs; Upload 3.83 Mpbs
Test 3: Ping 637 ms; Jitter 211.22 ms; Download 10.29 Mpbs; Upload 4.44 Mpbs
Test 3 is better but we usually get in the range of 18-25 Mpbs. We have your top package and these slow speeds are totally unacceptable. We are currently sitting at 51 GB of high-speed data. Please do whatever you can to maximize our speed.