Slow speeds for high prices

Download speeds have been down to 7-8 mbs.
For $99 a month would expect better service.
I believe I have made a mistake taking this providers service.
I would like restitution by trying a higher speed plan. 50 or 75mbps plan.
Currently running on the 25 mbps and it’s horrible.
I am considering canceling my plan and paying the early termination fee just to have quality internet.

Hi @Killingyourself2live,

Sorry about this experience.

It looks like you are on a plan that offers download speeds of up to 25 Mbps. I just ran a test from your modem and I’m seeing these speeds:

It is possible that you could have a Wi-Fi issue. Could you please run a complete speed diagnosis (including a test from your modem) with and share the results with us? Here are some instructions to run this test: How to run a speed test from my modem?

Thank you,


This is all it is showing me when I’m logged in on the browser.
No modem status at all like it shows in the instructions.

Hi @Killingyourself2live,

Are you using an iPhone? Unfortunately the test from the modem feature has not been working on iPhone recently. Could you please try with a Mac or Windows laptop or with an Android phone?

Sorry about the inconvenience.