Slow speeds, current download is 0.9 upload is 4.2

Slow Speeds
1

very slow speed. download 0.9 upload 4.2. several years ago it was horrible and i called, the tech fixed it. now we have use a forum because you are so busy. who can fix this

2

Hi @MiniPearl9,

I’m sorry to hear about this bad experience with the Viasat service.

I’ll be taking a look at your case and hope to come back with updates soon.

Thank you,
Avner

5

sarcasm is killing me. you have taken it to 0.4 download and 1.4 upload. soon i will be going backwards.
sorry but we pay a 110 a month for this

10

Hi @MiniPearl9,

I understand your frustration, we were able to reproduce bad speeds from your modem
on our side and we are investigating it so we can find the options to improve your experience.

Thank you,
Avner

1 Like
11

if you need me to check any wiring or connections let me know as that is the easy part

13

this must be a big issue elsewhere as it has not changed any at all, well it got worse for little while but still ssslllooow

15

ok, for a little while this morning right after the lady scheduling a tech for me told me it could be a week before a tech had time, i checked speed and it was 13.5. now it is back down to nearly nothing.